Refunds and Returns Policy

Thank you for choosing at the bottle. . I strive to ensure your satisfaction with my products.

Please read the following information regarding refunds and returns:

1. Cancellations for any product:

a. Refunds for personalised products are considered under specific conditions:

cancellation is permitted at any stage, with a 10% refund (excluding postage costs)

• if cancellation occurs after the item is posted, the customer must return the unopened box at their expense for a 10% refund to be processed
• refunds after receiving the item are considered within the first three days, only if the item was damaged during shipping. Proof of damage will be required.

b. Cancellations for regular products

Regular products can be cancelled before or after shipping. However, if you wish to return it after it has been delivered:

• the item must be returned in the same condition at your expense using Special Delivery within fourteen days from delivery date
• a refund for the item's cost (excluding postage) will be processed upon inspection, and released
• if no issues with the items were found.

Please be aware that providing photo or video evidence of the item's condition upon delivery may be requested to facilitate the refund process.

2. Damaged items:

If your item arrives damaged, please take pictures and contact me immediately. Damages reported within three calendar days of receiving the item will be considered for a resolution:

- Send the damaged item with its original box (including inserts) back to me for repair.

- Receive a 10% refund (excluding postage) while keeping the item.

- Receive a 10% discount (excluding postage) for a future order while keeping the item. The decision is at my discretion and varies on a case-by-case basis.

3. Contact Information

If you have any questions or need clarification regarding refunds and returns, please contact me at info@atthebottle.co.uk